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Terms of Service

These terms cover your use of Springy, an AI phone-answering service operated from Melbourne, Australia. By using the service you agree to them.

The service

Springy answers calls that your business can't get to, captures the caller's details, and sends them to you by text or email. It is a backup line — it does not replace a human receptionist, and it does not book appointments or quote prices unless separately agreed.

Pricing and billing

• Plans start at $25/month (founding rate) or $39/month standard, billed monthly in advance.
• Plans include a fair-use allowance of approximately 60 call-minutes per month. Sustained use well above this may require moving to a larger plan, which we'll always discuss with you first.
• There is no setup fee and no lock-in contract. You can cancel at any time by contacting us; cancellation takes effect at the end of the current billing month.
• New customers may start with a free trial period, after which billing begins only if you choose to continue.

Your responsibilities

• Provide accurate business information so the AI can represent you correctly.
• Handle callbacks and bookings — Springy passes you the details; acting on them is up to you.
• Use the service lawfully and only for your own business.

Availability

We aim for high availability but can't guarantee uninterrupted service, as it depends on third-party platforms and carriers. Springy is a safety net for missed calls, not a guaranteed emergency service. For life-threatening emergencies, callers are directed to triple zero (000).

Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, our liability for any claim relating to the service is limited to the fees you paid us in the month the issue arose. We are not liable for business lost through missed calls, callbacks you didn't make, or third-party platform outages.

Changes

We may update these terms; the current version always lives at this page. Continued use after a change means you accept it.

Contact

Springy — Melbourne, VIC, Australia · [email protected]